Privacy Policy

Foodlink Global Restaurants and Catering Services Limited

Registered office: Ditton Manor, Ditton Park Road, Berkshire SL3 7JB

Last updated: October 2026

Foodlink Global Restaurants and Catering Services Limited (“Foodlink Global UK”, “we”, “us” or “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect the personal information you provide to us through our website and in the course of doing business with us.

We are the data controller for the personal data we process. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Personal Data We Collect

We may collect the following types of personal data:

Contact information: name, email address, telephone number and postal address
Enquiry details: information you provide when contacting us about an event or service
Event information: details relating to your event, including guest numbers, dietary requirements and preferences
Communication records: records of correspondence between you and our team
Website usage data: information collected automatically when you visit our website, including IP address, browser type and pages visited (see our Cookie Policy for more detail)

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries and provide you with information about our services
To plan, manage and deliver the catering and event services you have engaged us to provide
To process payments and manage billing
To communicate with you about your booking or event
To comply with our legal and regulatory obligations
To improve our website and services

3. Lawful Basis for Processing

We rely on the following lawful bases for processing your personal data:

Contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights
Legal obligation: where we are required to process data to comply with a legal obligation
Consent: where you have given us your explicit consent to process your data for a specific purpose

4. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In general:

Enquiry data where no booking is made: up to 12 months
Client and event records: up to 7 years from the date of the event (for accounting and legal compliance purposes)
Marketing communications data: until you unsubscribe or withdraw consent

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

Service providers who assist us in delivering our services (e.g. payment processors, IT providers), who are bound by data processing agreements
Our group companies within the Foodlink global network, where necessary to deliver your event
Professional advisers including lawyers and accountants, where necessary
Regulatory authorities or law enforcement where required by law

6. International Transfers

As part of the global Foodlink network, your data may be transferred to and processed in countries outside the UK, including India and the UAE. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to request correction of inaccurate or incomplete data
Right to erasure: to request deletion of your personal data in certain circumstances
Right to restriction: to request that we restrict processing of your data in certain circumstances
Right to data portability: to receive your data in a structured, machine-readable format
Right to object: to object to processing based on legitimate interests or for direct marketing
Rights relating to automated decision-making: not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at sales@foodlinkglobal.co.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Our contact form is protected by Google reCAPTCHA, which checks that enquiries come from a person rather than an automated program. To do this, Google processes information such as your IP address and how you interact with the page. Because it protects the form from spam and misuse, reCAPTCHA runs whatever your cookie choices. Google’s Privacy Policy and Terms of Service apply.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We will notify you of any significant changes where we are required to do so.

12. Contact Us and Complaints

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: sales@foodlinkglobal.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection: www.ico.org.uk | 0303 123 1113

Foodlink Global Restaurants and Catering Services Limited | Registered in England and Wales